Upgrade Your System for Better-Quality Calls Does your existing carrier participate in the Microsoft Direct Connect program? If so, they can manage both the PSTN calling services and Session Border Controllers, which can decrease your overall costs and make it easier for you to manage your platform. Microsoft Teams encourages you to use your existing carrier through its Direct Connect program. However, the meeting host’s license may determine what level of connectivity you have. Keep in mind that any attendees do not have to worry about Microsoft licensing for the meeting. Pricing may depend on which plan you have with Microsoft and what features you already have. You may also be able to add PSTN connectivity to your package. If you have purchased Office 365 E5, you may already have PSTN Audio Conferencing included as part of your package. Microsoft also notes that you can use a combination of options so that you can choose the one that works best for you in a given situation. You may choose to use a calling plan that uses Microsoft as your PSTN carrier or use operator connect to connect via your existing carrier to help manage your PSTN calling. Microsoft offers several options designed to make it as easy as possible to connect your Microsoft Teams phone system to your PSTN. When you’re ready to enable PSTN calling in Teams, you may have several options that can make it easier for you to enable those vital calls and connect with other users with ease. In order to provide attendees with multiple options for connecting to the meeting, and to avoid excluding invitees who may prefer to use PSTN options, you need to enable PSTN calling through Microsoft Teams. VoIP issues that prevent them from connecting.Your meeting attendees may also struggle with a number of problems that may make it difficult for them to connect to your Microsoft Teams meeting. Some of those business callers may simply not be able to click on a link, or they may prefer to be able to use their PSTN connection to join your meeting. That works great for people who are using cell phones or computer systems to connect the meeting, but around 37% of Americans still have landline phones at home, and an even higher percentage of businesses are still using landlines. In a Microsoft Teams call, the system defaults to allowing your invited guests the opportunity to click a link to join the meeting. Related: Microsoft Teams SIP Trunk: The Glue That Connects Your Phone to Teams Why You Need PSTN Calling for Microsoft Teams A PSTN includes the physical telephone lines and cables that make up your local phone system as well as an extensive global network of satellites, switching centers, and cables that travel across the globe. PSTN stands for “Public Switched Telephone Network.” Chances are, this is what you imagine when you think of a traditional phone system: the same one that has been in use in homes and offices across the nation for approximately 100 years. What then? Does Microsoft support PSTN calling in Teams? Take a look at how you can manage PSTN calling from Microsoft Teams, including your options for making the most of those calls. Many people jump onto a Teams conference call using VoIP from their mobile device or desktop computer audio system, but some need to call in from a landline. With 25% of professional jobs set to be remote by the end of 2022, it’s easy to see how global downloads of video conferencing apps are 90% higher than they were before COVID-19 shut things down. Since COVID-19 forced so many to work from home instead of remaining in the office, we’ve become accustomed to using video conferencing tools like Microsoft Teams to collaborate with coworkers, clients, and partners.
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